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SHIPPING POLICY
ORDER PROCESSING
Thank you for shopping with THM CONSULTING LIMITED.
We aim to process and dispatch orders as efficiently as possible.
Orders are typically processed within 1–3 business days after your order has been successfully placed and confirmed.
Orders are not normally processed, shipped or delivered on weekends or public holidays.
During periods of high order volume, promotional events or public holidays, processing times may be slightly longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation where applicable.
SHIPPING DESTINATIONS
We ship to selected countries and regions supported by our online store.
Shipping availability may vary depending on the destination, product availability, carrier restrictions and applicable laws or regulations.
If we are unable to ship your order to the address provided, we will contact you using the contact information submitted with your order.
SHIPPING TIMES
Estimated delivery times vary depending on the destination, shipping method, carrier and local delivery conditions.
Typical estimated delivery time is:
7–15 business days after dispatch.
Please note that all delivery times are estimates and may vary.
International orders may experience additional delays due to customs inspections, local postal services, public holidays, weather conditions or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping charges, where applicable, will be displayed during checkout before you complete your order.
From time to time, we may offer free shipping as part of a promotion or for selected products, destinations or order values.
Any applicable shipping charges will be clearly displayed before your order is confirmed.
ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
In some cases, tracking information may take several business days to display the latest shipping status.
If you have questions regarding the status of your shipment, please contact us at:
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Recipient name
- Street address
- House or apartment number
- City
- Postal code
- Country
- Telephone number, where required
If you notice an error in your shipping information, please contact us as soon as possible at d98821346@gmail.com.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
We are not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.
DELAYED ORDERS
Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur.
Possible reasons for delays include:
- Customs processing
- Carrier delays
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.
LOST PACKAGES
If your tracking information indicates that your package has not been delivered within a reasonable period, please contact us at d98821346@gmail.com.
We will review the available tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.
If a package is confirmed as lost, we will handle the matter in accordance with applicable consumer protection laws and our store policies.
DAMAGED PACKAGES
Please inspect your order as soon as possible after delivery.
If your package or product arrives damaged, defective or incorrect, please contact us immediately at:
Please provide your order number and, where possible, photographs showing the condition of the package and product.
We will review the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.
CUSTOMS, DUTIES AND TAXES
For international shipments, customs duties, import taxes or other charges may apply depending on the destination country and applicable regulations.
Where such charges are not collected during checkout, they may be imposed by local customs authorities.
Customers are responsible for any customs duties or import charges that are legally payable by them, unless otherwise stated during checkout or required by applicable law.
Customs procedures may also result in additional delivery delays.
FAILED DELIVERY
If delivery cannot be completed because:
- the address provided was incorrect or incomplete;
- the recipient was unavailable;
- the package was not collected within the carrier's required timeframe; or
- delivery was refused,
the package may be returned to the sender or otherwise handled by the shipping carrier.
Please contact us if this occurs so that we can review the situation and advise you of the available options.
RETURNS
Shipping-related returns are subject to our Refund Policy.
We offer a 30-day return policy. Customers should contact us before returning an item so that we can provide the appropriate return instructions.
Returns should not be sent without first contacting us.
For return requests, please contact:
EUROPEAN UNION CUSTOMERS
For eligible orders shipped to consumers within the European Union, applicable EU consumer protection rights remain unaffected by this Shipping Policy.
Where applicable, consumers may have the right to cancel an online purchase within 14 days in accordance with applicable consumer protection laws.
Please refer to our Refund Policy for further information regarding returns and refunds.
CHANGES TO THIS SHIPPING POLICY
We reserve the right to update or modify this Shipping Policy where reasonably necessary.
The latest version of the Shipping Policy will always be available on this page.
Any changes will take effect when published, subject to applicable law.
CONTACT INFORMATION
For questions regarding shipping, delivery or your order, please contact us:
THM CONSULTING LIMITED
Email:
d98821346@gmail.com
Registered Business Address:
The Crossways
Rodborough Common
Stroud
Gloucestershire
GL5 5BU
United Kingdom
Company Registration Number:
15319865
Country of Registration:
United Kingdom